Quality Policy
The management of WORLD TRANSPORT SOLUTIONS & LOGISTICS S.L., a company dedicated to national and international freight forwarding services (maritime, air, and land); national and international road transport of temperature-controlled pharmaceuticals; and customs clearance and goods storage services (excluding pharmaceuticals),
Declares that Quality is a permanent objective in all services carried out across the organization.
In order to achieve the best results in following this policy, senior management has committed to implementing a Quality Management System based on the reference standard UNE-EN ISO 9001:2015 and the Guidelines of 5 November 2013 on Good Distribution Practice of medicinal products for human use (2013/C 343/01).
In the development of its activities, the organization focuses its attention on the following aspects:
Compliance with customer requirements and expectations. Understanding both implicit and explicit customer needs, present and future, to ensure that our services meet their satisfaction.
Implementing and maintaining a Quality Management System through the responsibility and participation of all members of the organization and anyone working on its behalf.
Adequate training of personnel, enabling them to perform their duties to the required Quality standards, raising awareness of the risks associated with their roles, and involving them in adhering to our policy across all activities.
The involvement of our employees and suppliers in improving the System through communication and consultation. The effective implementation of these principles strictly requires the support of both the management team and all parties involved in service delivery.
A commitment to continuous improvement of our processes and working conditions toward the Quality of our services and customer satisfaction.
Identifying and evaluating aspects and impacts of our activities and services that can be controlled or influenced within the defined scope of the Quality Management System, taking into account new or modified developments and services, in order to reduce them as much as possible to achieve a high level of quality.
Fulfillment of requirements offered to customers, consolidating their trust in the organization. Compliance with applicable legal requirements and other requirements to which the Organization subscribes related to Quality.
WORLD TRANSPORT SOLUTIONS & LOGISTICS S.L. evaluates its suppliers. Based on this evaluation, our suppliers are approved; provided no non-conformities occur in the services rendered that lead to an unfavorable evaluation, they will remain approved suppliers.
This policy is integrated into the strategy of WORLD TRANSPORT SOLUTIONS & LOGISTICS S.L., whose quality objectives are to hold a leading position in the sector and achieve customer satisfaction by offering superior value in quality, efficiency, service, and overall cost.
This Policy:
Is presented to serve as the reference framework for establishing and reviewing the Quality objectives and targets of WORLD TRANSPORT SOLUTIONS & LOGISTICS S.L.
Is available to all interested parties requesting it and is communicated to all persons working for or on behalf of the organization, aiming to make them aware of their individual obligations regarding Quality and compliance with applicable legal requirements.
Is periodically reviewed to ensure it remains relevant and appropriate to the requirements of WORLD TRANSPORT SOLUTIONS & LOGISTICS S.L. and its Quality Management System.
Is known by every member of WORLD TRANSPORT SOLUTIONS & LOGISTICS S.L., all of whom accept the responsibility of complying with it and ensuring compliance by all personnel under their supervision.
Madrid, March 13, 2018.
Roberto Moreno Gómez
General Manager